Privacy Policy

1. Who we are

Halal Munchi is a local food ordering and delivery platform. For privacy enquiries or requests about your personal information, contact support@halalmunchi.co.uk.

2. Information we may collect

Depending on how you use Halal Munchi, we may collect:

• Account and contact information, such as your name, email address, telephone number and sign-in information.
• Order information, including restaurants, menu items, order history, delivery or collection details, instructions, refunds and support enquiries.
• Address and location information needed to check availability, provide delivery, show relevant restaurants or support an order. Device location is used only where you give the app permission.
• Payment-related information. Payments may be handled by payment service providers. Halal Munchi does not need to store your full payment-card number where the payment provider processes it.
• Device and technical information, such as app version, device type, IP address, diagnostic information and security or activity logs.
• Communications you send to customer support, restaurants or other parts of the service where those communications pass through Halal Munchi.
• Preferences and interactions, such as favourites, searches, notification choices and how you use app features.
• Ask Munchi AI information, including the prompts or food preferences you choose to provide when using the feature, so that relevant food or restaurant suggestions can be returned.

3. How we use personal information

We may use personal information to:

• create and manage your account;
• show restaurants and services available to you;
• receive, process, deliver and support orders;
• facilitate payments, refunds and fraud prevention;
• share necessary order information with the restaurant and delivery driver fulfilling your order;
• send transactional messages such as order confirmations and delivery updates;
• provide customer support and resolve disputes;
• operate Ask Munchi AI and other app functionality;
• maintain the security, reliability and performance of the service;
• understand and improve Halal Munchi; and
• comply with legal, tax, accounting, regulatory and law-enforcement requirements where applicable.

4. Our lawful bases

Under UK data protection law, our lawful basis depends on why we use the information. We generally process information where it is necessary to perform a contract with you (for example, processing an order), to comply with a legal obligation, for our legitimate interests in operating, securing and improving Halal Munchi where those interests are not overridden by your rights, or with your consent where consent is required, such as certain optional permissions or marketing communications.

5. Who we may share information with

We only share personal information where needed for the service or another lawful purpose. Recipients may include:

• restaurants that receive and prepare your order;
• delivery drivers or courier partners who need information to complete delivery;
• payment processors and financial service providers;
• hosting, cloud, communications, mapping, authentication, analytics, customer-support and other technology providers acting on our behalf;
• professional advisers, insurers, regulators, courts, law-enforcement bodies or public authorities where required or permitted by law; and
• a purchaser or successor if all or part of the Halal Munchi business is reorganised, sold or transferred, subject to appropriate safeguards.

We do not sell your personal information.

6. Payments

Payment transactions may be processed by third-party payment providers. Those providers may collect and process payment and fraud-prevention information under their own privacy terms. Halal Munchi may receive information such as payment status, transaction identifiers, refunds and limited payment-method details required to administer your order.

7. Location information

If you allow location access, Halal Munchi may use your device location to help determine your service area, delivery location or nearby restaurants. You can control device location permission through your device settings. You may also be able to provide an address manually instead.

8. Ask Munchi AI

When you use Ask Munchi AI, the information you submit may be processed to understand your request and return relevant food or restaurant suggestions. Do not include information in an AI prompt that is unnecessary for finding food. Ask Munchi AI is intended to assist with discovery and does not replace restaurant-provided allergen or dietary information.

9. Marketing and notifications

We may send service messages needed to operate your account or orders. Where required, promotional marketing will be sent only where we have an appropriate lawful basis, and you can opt out of marketing communications. App notification permissions can also be managed through your device settings.

10. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing the service, maintaining transaction and business records, resolving disputes, preventing fraud and meeting legal, tax, accounting or regulatory requirements. Retention periods can differ depending on the type of information and our legal obligations. When information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.

11. International processing

Some technology or service providers may process information outside the United Kingdom. Where UK data protection law requires safeguards for an international transfer, we will use an appropriate lawful transfer mechanism or other permitted safeguard.

12. Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration or disclosure. No internet or electronic storage system can be guaranteed to be completely secure.

13. Your data protection rights

Depending on the circumstances, UK data protection law may give you rights to request access to your personal information, correction of inaccurate information, deletion, restriction of processing, data portability and to object to certain processing. Where processing is based on consent, you may withdraw that consent.

Your right to object: where we rely on legitimate interests, you may have the right to object to our processing. You can also object to the use of your personal information for direct marketing.

To exercise a privacy right, contact support@halalmunchi.co.uk. We may need to verify your identity before completing a request.

14. Account deletion

You can request deletion of your Halal Munchi account and associated personal information through any account-deletion feature available in the app or by contacting support@halalmunchi.co.uk. We may retain limited information where required by law or where another lawful reason for retention applies.

15. Children

Halal Munchi is not intended to knowingly collect personal information from children who are not legally able to enter into the relevant transaction or provide valid consent where consent is required. If you believe a child has provided personal information inappropriately, please contact us.

16. Cookies and website technologies

Our website may use technologies necessary for it to function and may use additional analytics or similar technologies. Where consent is legally required for non-essential cookies or similar technologies, we will request it before using them.

17. Complaints

If you have a concern about how we use your personal information, please contact us first so we can try to resolve it. You also have the right to complain to the UK Information Commissioner's Office (ICO), the UK's data protection regulator.

18. Changes to this policy

We may update this Privacy Policy when our services, technology or legal obligations change. We will update the date at the top of this page and provide additional notice where appropriate.