Halal MunchiHow can we help?
Need help with an order, delivery, payment or your account? We’re here to help.
Orders & Deliveries
Check the latest status of your order from the Orders section of the Halal Munchi app. Order times can vary depending on restaurant preparation, driver availability and local conditions.
If your order is missing items, incorrect, damaged or hasn’t arrived, contact Support as soon as possible and include your order number, restaurant name, a brief description of the issue and photos where relevant.
Payments & Refunds
If you’ve been charged but cannot see a confirmed order, contact Support before placing the order again.
Where a refund is approved, it will be returned to the original payment method. The time it takes to appear can vary depending on your bank or payment provider.
Your Account
If you’re having trouble signing in, check that you’re using the same email address or sign-in method you originally used.
To request deletion of your Halal Munchi account and associated personal information, use the account deletion option in the app where available or contact Support.
Restaurants, Halal & Allergens
Halal Munchi helps customers discover and order from halal food businesses. If you have a question or concern about a restaurant, menu item, ingredients, allergens or halal information, please contact us.
For allergies or dietary requirements, always review the information provided by the restaurant and contact the restaurant directly if you need further clarification before ordering.
Restaurant Partners
Own or manage a restaurant and interested in joining Halal Munchi? We’d love to hear from you.
Drivers
Interested in delivering with Halal Munchi or need help with your driver account?
Contact Halal Munchi
For customer support, email support@halalmunchi.co.uk. When contacting us about an order, please include your order number so we can help you more quickly.
Follow us on Instagram: @halal_munchi
Initially serving Batley & Dewsbury, West Yorkshire.